Need help? We're here for you. Check the FAQ below or reach out directly.
Email: support@bidgoat.com
Response time: Within 24-48 hours (Mon-Fri)
For the fastest help with orders, disputes, or account issues, use the in-app Help section (Settings > Help).
Go to Orders in the app, tap the order, and select Open Dispute. Our team reviews all disputes within 48 hours.
Funds are released to your connected Stripe account after the buyer confirms delivery or after the delivery window expires. Payouts follow your Stripe Connect payout schedule.
Refunds are available if the item received is materially different from the listing (wrong item, undisclosed damage, counterfeit). Open a dispute within 3 days of delivery confirmation. All sales are otherwise final.
Go to Settings > Enable Payments in the app to connect your Stripe account. You'll need a bank account, SSN (last 4 digits), and a government-issued ID.
Standard sellers pay 11%, Premium sellers pay 8%. Full fee details are in the app under Settings > Help > Revenue & Fees.
Go to Settings > Delete Account in the app. Account deletion is permanent and cannot be undone.
Email support@bidgoat.com with your order number and any additional evidence within 7 days of the dispute resolution.
Yes. Download on the App Store or Google Play.
Still need help? Email us at support@bidgoat.com and include your username and order number if applicable.